FAQs – Pebbly

How can I pay for my order?

Proceed to checkout and select your preferred payment method, Credit Card or PayPal.

Are shipping costs included in the stated prices?

Our shipping is free worldwide over $100

International Shipping does not include duties and taxes.

How long will my order take to arrive?

Our shipping timeframes can vary depending on your region. Normally it takes 3-8 business days.

*All shipping times exclude order processing and customs delays.

Will I have to pay international taxes and duties?

Customs duties and taxes are not included and would have to be paid separately by the customer. International customers are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of the customer’s country.

For further details of charges, please contact your local Customs office directly.

How can I check if my order was already shipped to me?

When the order is ready to be shipped you will receive a confirmation email that contains a tracking number. Use it to check the status on the courier website. In some instances, the tracking information may only be available 1–2 business days after the order is shipped

Can my order also be gift wrapped?

Our premium gift packaging is extremely high quality and is guaranteed to make an impression.

What happens in case I want to make some changes in my order?

Our customer support is available should you need to request for any changes in your order. Contact us at info@pebbly.store within 8 hours, indicating your order number. You may send via email which specifics need to be adjusted, including product type & color.

Where can I pick up the delivered package?

Every client’s orders will be shipped straight to the indicated residence. You may arrange for special instructions with the courier service in case of a need to change the delivery location or make any special arrangements.

The product I received does not match the photo on the website.

We strive to ensure that all product images are presented as accurately as possible. Please note that the photos are snapshots and that both the structure and the grain of the products may differ slightly, as leather is a natural product.

What is your return policy for leather accessories?

Due to the manufacturing process and demand, all sales are final.

If you believe your product is faulty, it is at the discretion of one of our dedicated Customer Care team members as to whether a return is granted.

Items that are eligible for return should be unused and contained in the original packaging. The receipt must also be presented as proof of purchase.

Should you wish to return your item(s), please kindly email us at info@pebbly.store

Can't find an answer for your question?

Email info@pebbly.store if you can't find your question and we will be in contact within 24 hours.